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SINGLE POINT OF CONTACT *** OUR AUTOMATED EMAIL ADDRESSES At DreamHorse, we are very concerned about our customers and visitors and ALWAYS do our best to provide excellent customer service. We want you to be completely satisfied with our service. We want you to be successful in using our site. Our goal is to make DreamHorse as easy to use as possible. Here are some links to helpful pages in our site: If you do not find the answer to your question or if you need help correcting an order or photo problem, please fill out a help desk ticket so that we can help you. We may also have live chat assistance available at times. The Live Chat banner will change to indicate that someone from our staff is available online.
PLEASE ALLOW ONE BUSINESS DAY Please be patient. Our goal is to answer every help desk ticket within one business day. However, it can take longer if we have trouble identifying your photo, or if your ticket does not include the necessary information that we will need to help you including Horse ID, Horse Name, and Order Number. PLEASE DO NOT SUBMIT DUPLICATE TICKETS If you already have a pending ticket, please do NOT create a duplicate ticket on the same issue. To update your ticket with further information, simply REPLY to your acknowledgement email message from our help desk. We handle the tickets in the order they are received and it helps if the entire discussion is contained on one ticket. Every email you send to our help desk will be acknowledged with an automated acknowledgement. Please be sure you have received this acknowledgement and that it is not in your spam folder. COMMITTED TO EXCELLENCE We are committed to excellence, honesty, fair business practices, and doing our best to serve you! Please be assured that we will correct any errors in your order or ad as soon as we find it or as soon as it is called to our attention. We are committed to solving every ticket to the best of our ability. Our company is small but dedicated and customer service is a top priority. We are a Better Business Bureau Accredited Business. DreamHorse was created in 1998 and is still owned and operated by the original founding family. With over 50,000 horses online, we (as a small family business) simply do not have the resources to offer telephone support at this time. Please contact us through our LivePerson help desk above. Thank you for using DreamHorse.com. We appreciate your business. DreamHorse Mailing Address DreamHorse.com |
